Guidance for OWNERS & BROKERS
Here are best practices for reforming your business to meet today's business
To ensure a safe summer for the residents, owners, guests, and members of the Cape Cod, Martha’s Vineyard, and Nantucket communities, the Cape Cod & Islands Association of REALTORS has developed best practices to keep guests, owners, real estate brokerages, and the community safe and healthy this summer.
The way you have always operated a vacation rental needs to be different. You need to be more cautious of your interaction with guests, more cognizant of cleaning protocols, and provide guests the ability to have a safe experience. As such, we have accumulated a list of best practices and industry protocols, including incorporating the state of Massachusetts mandatory safety standards and protocols, for you to use in cultivating that experience.
Create Safe Interactions with Guests
Allow at least 6 hours between a check-out of a stay and a check-in of the next stay to allow for the proper time for an enhanced cleaning, while coordinating times with your professional cleaning service. Following each departure, the State of Massachusetts requires short-term rental operators to consider leaving guest rooms vacant for 24 hours as part of cleaning protocol to allow for deep cleaning, disinfectant and cleaners to dry, and reasonable air exchange
Create a contactless or curbside check-in and check-out process to minimize guest interaction. Only allow 1 person on behalf of the operator to interact with guests at a time.
All guest-facing interactions by operators or intermediaries should be done with disposable gloves and face coverings.
Use Cleaning Vendors with a Thorough Process
Require cleaners to not enter a home while the guest is physically present within the room except at the guests specific request; Cleaning crews must otherwise only service homes when guests are not present; Cleaning crews should open the doors and windows when possible to increase air circulation
Create a cleaning plan in concert with your professional cleaners
Require cleaners to wear disposable gloves and gowns for all tasks in the cleaning
process, including trash removal and shall maintain social distancing guidelines
Require cleaners to keep logs that include date, time, and scope of cleaning
Provide Guests Access to Cleaning Products
Outfit each short-term rental with cleaning supplies, including disinfectant, micro-fiber
rags, and soap
Post visible signage throughout the site (front and back of the house) to remind workers and guests of the hygiene and safety protocols. We suggest the CDC poster found HERE.